How do I get my Discord role from my Tebex purchase?
Please allow for up to 5-10 minutes for your role to be added to your Discord account after you purchase a backer package or specialty discord role. If you do not receive your role after this time, please open a support ticket through the REDRUM Roleplay Discord #support-tickets channels.
How do I cancel my subscription?
You may visit https://checkout.tebex.io/payment-history/recurring-payments and enter your email address to view all of your active Tebex subscriptions and cancel them as needed. Alternatively, you can to refer the email sent to you at purchase. Each subscription tier will will need to be cancelled individually using the links provided in the separate sign up emails you receive. If you have multiple tiers, it is your responsibility to cancel the lower tiers when upgrading.
How do I upgrade my subscription tier?
Purchase a new tier package and pay the full amount, then cancel the previous package using the instructions above. You will then have an additional bill date added for the new tier on top of your first bill date. It is your responsibility to cancel the lower tier when upgrading.
When will I be billed again for my subscription?
Subscriptions auto-renew one month from the date of purchase.
Can I receive a refund?
All REDRUM Roleplay memberships, subscriptions, and purchases are all final and all payments and transactions are ineligible for any and all refunds. You agree to the rules listed on https://redrumroleplay.com/pages/server-rules when you sign up for the server and management has full discretion over any and all bans, suspensions or termination of access or services provided by REDRUM Roleplay. In the event you receive a ban for any reason or if you leave the server or otherwise decide to discontinue supporting REDRUM Roleplay through a subscription or backer package, it is your responsibility to cancel any and all recurring subscriptions or payments using the instructions outlined above.
I have a question that is not covered on this page, how do I get help?
If you have additional questions, please contact support through our REDRUM Roleplay Discord #support-tickets channel. If you are not a member on the REDRUM Roleplay discord and need support or have received a ban, please join the Ban Appeal Discord and follow instructions there. If you do not have access to the Ban Appeal server, then you have been permanently banned from our services for misconduct and failure to abide by our community and server rules listed on https://redrumroleplay.com/pages/server-rules.